Strain Specific Terpenes

RETURN POLICY

*Proof of Purchase is your original invoice which should be retained in the event that a warranty claim is necessary.

*By placing an order with Xtractor Depot either online, in-store, or via phone, you indicate that you have read and agree to the following return policies. Note: Returns must meet ALL criteria.

*We do NOT accept returns for customized items. Xtractor Depot in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

*No returns on all glassware.

*No return on gas or liquid solvents. 

*Starting from the date of delivery, you will have 48 hours to open and inspect all purchased products. Any missing pieces must be reported during this time period, otherwise, Xtractor Depot will not be held responsible. If anything is missing, please contact our customer service rep at (888)-733-2712.

*You have 14 calendar days from the date your shipment was delivered to return the goods to the possession of Xtractor Depot for any orders incorrectly placed or exchanges. If the item is returned during this timeframe, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective, damaged or the incorrect product, Xtractor Depot will supply a prepaid shipping label along with an RMA (return merchandise authorization) number.

*Products should be returned unused and in the original condition, they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to Xtractor Depot, you will be responsible for the loss of any non-defective items.

*For non-defective products, a 25% restocking fee will apply and you will be responsible for the cost of the initial shipment and return shipment after 14 days. For products verified to be defective, Xtractor Depot will be responsible for your return shipment and the shipment of replacement items.

*If a defect is found to not be the fault of Xtractor Depot, warranty work will be quoted and authorized by the customer, to be paid by our accepted payment methods. The unit will be repaired and shipped back to the customer within 7 business days from the time of customer authorization.

*Shipping freight charges for work not performed under warranty is the customer's responsibility and will be provided in the warranty repair work quote.

*The unit will be considered "abandoned" after 45 days following notification of repair options and maybe re-purposed or discarded.

*All warranties are void on all of our equipment that is used with power converters, or when they come standard as 110/120V power and are used outside the US or Canada no exceptions. Owning a power converter does not mean it can handle the load necessary to operate our electronics safely. Please inquire with Xtractor Depot prior to purchase to see if we approve the converter.